FAQs

How does a Lalo Play Box subscription work?

We’re glad you asked! We offer a recurring subscription for your little one’s first two years. The Play Boxes are recommended for your little one based on how old they are. In Year 1, the Play Boxes are shipped bi-monthly (every two months) and in year 2 the Play Boxes are shipped quarterly (every three months). There are 10 total Play Boxes!

Can I purchase a Play Box without subscription?

Yes! You can purchase the Play Box of your choice either on subscription or as a one off. If you'd prefer to purchase one time instead of subscription explore our collection

Can I cancel my subscription before I receive all of my Play Boxes?

Yes! Either login to your account at meetlalo.com to manage your subscription or please reach out to our team at lalofam@meetlalo.com and we’ll be happy to help you out. If The Play Boxes were a gift, your refund will be processed in the form of a store credit, which you can use to purchase something else from our site.

I received a subscription as a gift, what do I do now?

Congratulations on your little one! If you received a gift from a family member, you should've received a gift card with a code to redeem. You’ll want to start by creating an account and following these steps here. From there, you can redeem your code and select the remaining boxes that you were gifted. We’re here to help get it set up, just reach out to our team at lalofam@meetlalo.com or text us at 646-863-5225.

Can I start my subscription at any specific age, or does it have to start with the first box?

We’ll suggest the right Play Box to start with based on the little one's age and developmental stage. Setup your Play Box today.