New! The Hook-On Chair is here.

Important Update: Our Lalo Clubhouse is closing.

The Lalo Clubhouse is coming to a close, but you can continue to redeem existing points through 9/30.

We’ve loved having you join us in the Clubhouse and hope you enjoyed it, too. While we’re hitting pause for now, we’re working on new ways to reward loyal fans like you—stay tuned!

Welcome to The Clubhouse

FAQs

I didn't receive my points after completing an activity, like signing up for texting. What do I need to do?

Sorry that you haven’t received your points — not to worry! Some activities take a bit longer to process, so there may be a slight delay between completing an activity and receiving your well-earned points.
Check back an hour after completing the activity and refresh the loyalty page while logged into your account. If the points still aren’t showing, log out and log back in.
If you followed these instructions but still haven’t received any points, please contact our support team via chat on our website or email us at lalofam@meetlalo.com. We’re always here and happy to help!

If I redeemed points on an order that I ended up returning, will I get my points back?

If you return your entire purchase, the points you redeemed on that order will be returned to your account within 1-2 business days from the day you receive your refund confirmation email.

*As a reminder, our clubhouse loyalty program is something we offer to bring a little extra joy to your experience with us. That said, we may make updates from time to time. We reserve the right to change or end the program—or any part of it—at any time, for any reason, with or without notice. This includes how points are earned, what rewards are offered, or who’s eligible to participate.