Lalo Limited Warranty

Lalo Limited Warranty Policy

Effective Date: March 11, 2025

Thank you for choosing Lalo. We are committed to providing safe, high-quality baby products that meet rigorous standards of design and craftsmanship. This Limited Warranty Policy outlines your rights and our obligations regarding defects in materials or workmanship.

1. Warranty Coverage

Lalo warrants that its products will be free from material defects in materials and workmanship for a period of 12 months from the original date of purchase. Select Lalo products are eligible for an extended warranty of an additional 12 months, as follows: 

  • All products purchased at Meetlalo.com are automatically enrolled in an extended warranty. 

  • If you purchased your product through a Lalo-authorized retailer, you must register here prior to expiration of the limited warranty in order to activate the extended warranty. 

As used herein, an authorized retailer means a retailer that (i) is duly authorized by Lalo to sell the product, (ii) is legally permitted to conduct business in the jurisdiction where the product is sold, and (iii) sells the product new and in its original packaging. 

The limited and extended warranties apply only to products purchased directly from Lalo or authorized retailers, and they are non-transferable.

Products eligible for limited warranty and extended warranty are listed below. If you are having trouble with any product purchased from Lalo or a Lalo-authorized retailer, please do not hesitate to reach out to us at lalofam@meetlalo.com.

Product Name

Limited Warranty

Extended Warranty

The Chair

12 months

Automatically receives 12-month extended warranty if purchased through Lalo; eligible for 12-month extended warranty if purchased through Lalo-authorized retailer

The Booster

12 months

Automatically receives 12-month extended warranty if purchased through Lalo; eligible for 12-month extended warranty if purchased through Lalo-authorized retailer

The Play Table

12 months

Automatically receives 12-month extended warranty if purchased through Lalo; eligible for 12-month extended warranty if purchased through Lalo-authorized retailer

The Play Chair

12 months

Automatically receives 12-month extended warranty if purchased through Lalo; eligible for 12-month extended warranty if purchased through Lalo-authorized retailer

The Play Tent

12 months

Automatically receives 12-month extended warranty if purchased through Lalo; eligible for 12-month extended warranty if purchased through Lalo-authorized retailer

The Tower

12 months

Automatically receives 12-month extended warranty if purchased through Lalo; eligible for 12-month extended warranty if purchased through Lalo-authorized retailer

The Play Kitchen

12 months

Automatically receives 12-month extended warranty if purchased through Lalo; eligible for 12-month extended warranty if purchased through Lalo-authorized retailer

The Workbench

12 months

Automatically receives 12-month extended warranty if purchased through Lalo; eligible for 12-month extended warranty if purchased through Lalo-authorized retailer

The Bath Tub

12 months

Automatically receives 12-month extended warranty if purchased through Lalo; eligible for 12-month extended warranty if purchased through Lalo-authorized retailer


2. How to Initiate a Warranty Claim

If you believe your product is defective:

  • Contact Us: Reach out to our Customer Service team at lalofam@meetlalo.com

  • Provide Documentation: Have your original proof of purchase, product model number, and a detailed description of the issue ready.

  • Assessment: Our team will review your claim and provide instructions for returning the product if necessary.

3. Remedies

If a defect in materials or workmanship is confirmed during the warranty period, Lalo’s sole obligation, and your sole remedy, will be to:

  • Repair or Replace: At our discretion, repair the product or provide a replacement product of equal or comparable value.

  • Refund: If repair or replacement is not feasible due to product unavailability, we may offer a refund for the purchase price.

Lalo reserves the right to request that the damaged product be returned prior to granting a remedy.

Replacement parts, if provided, do not extend the period of the warranty.

4. Exclusions

This warranty does not cover:

  • Normal wear and tear or cosmetic damage.

  • Damage resulting from:

    • Transport, misuse, abuse, or accidents.

    • Improper assembly, installation, or maintenance.

    • Unauthorized modifications or repairs.

    • Use in a manner not in accordance with the provided instructions.

    • Overloading products with weight beyond stated limits.

    • Minor variations in color, grain, or pattern, or natural color aging.

  • Products purchased from unauthorized resellers.

  • Theft

5. Limitations of Liability

Lalo’s liability under this warranty is limited solely to the repair, replacement, or refund of the defective product as described above. In no event shall Lalo be liable for any incidental, special, or consequential damages, including but not limited to:

  • Loss of use,

  • Loss of profits,

  • Or any other damages arising from the purchase or use of our products.

EXCEPT FOR THE EXPRESS WARRANTY SET FORTH HEREIN, LALO MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE PRODUCTS.

6. Governing Law and Dispute Resolution

This warranty and all disputes and matters relating hereto shall be construed in accordance with the laws of the State of New York, USA without giving effect to its conflicts of laws rules. You hereby consent to the jurisdiction and venue of any state or federal courts in New York County, New York, and you hereby waive any objections based on inconvenient forum or conflicts of laws principles. 

Where permitted under the applicable law, you and Lalo agree that each may bring claims against the other only in each party’s individual capacity and not as a plaintiff or class member in any purported class or representative action. Unless you and Lalo both agree, no court of law may consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding. However, this paragraph shall be deemed stricken in the event that it is illegal or unenforceable under applicable law.

7. Your Rights

This warranty provides you with specific legal rights. Depending on your location, you may also have other rights which vary from state to state or country to country.

By purchasing and using Lalo products, you agree to the terms and conditions of this warranty policy. For any questions or further assistance, please contact our Customer Service team.